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Conditions of Use/Privacy Notice
:: Conditions of Use ::::
* This website www.e4sign.com is a property of GTEKMedia, Inc. dba Graphic21 & Sign :: CONDITIONS OF USE :::: IMPORTANT! READ THIS ENTIRE AGREEMENT CAREFULLY NOTICE. PLEASE READ THESE CONDITIONS OF USE CAREFULLY. BY ACCESSING THIS WEB-SITE www.e4sign.com YOU AGREE TO BE BOUND BY THE CONDITIONS OF USE STATED BELOW. IF YOU DO NOT AGREE TO THE CONDITIONS OF USE STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. Graphic21 & Sign RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE CONDITIONS OF USE WITHOUT ANY NOTICE. LIMITATION OF LIABILITY In no event shall Graphic21 & Sign or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Graphic21 & Sign has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Graphic21 & Sign or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Graphic21 & Sign be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. OFFICE HOURS Our office hours are 6:00 AM ? 3:00 PM East Time and 9:00 AM ? 6:00 PM Pacific Time Monday ? Friday. TURNAROUNDS Next Business Day turnaround: All Color banner jobs in by 10:00 AM will be ready same day by 5:30 PM, some problem jobs or jobs that require proofs won't be considered as next business Day. Standard Turnaround: Orders placed after 1:00 PM with a turnaround of 2-4, 5-7 or 7-9 businesses days will not count as part of the standard turnaround. If the turnaround time is not specified at the time of order your order will be considered 2-4 days and will be charged accordingly, please note that the billing charges won't be reversed. RETURNS / REFUNDS Any cancellation or compensation given to the customer will be refunded or not in a timely manner. Please allow up to 10 business days for the monies to be credited to your account. After we get your final confirmation, we ship the products to you. Usually the products you ordered will be sent to you by UPS. We will let you know the tracking number via email after we ship. Because of the characteristics of our products, we do not make any refunds and do not take any returns after you give us a final confirmation of our design work and after we ship the ordered products to you. Also all charges related to expedite banner & sign (Rush job or Shipping) are NOT REFUNDABLE. Please keep in mind that you need to be fully cooperative and fully understandable about our business nature. ACCOUNT PASSWORD AND USER ID In order to use or access some of the Services on the FASTSIGNS Site, you may be required to you to become a registered user and/or recreate an account with us (collectively, an ¡°Account¡±). To obtain an Account, you must receive or establish one or more passwords and/or access codes in the manner we designate (collectively, the ¡°Password¡±). Maintaining the confidentiality and security of your passwords and accounts is solely your responsibility. Accordingly, you agree to (I) maintain the security and confidentiality of your Accounts and Passwords; (ii) provide current, complete, true and accurate information; (iii) maintain and update your information as required to keep it current, complete and accurate; and (iv) provide additional information about yourself and/or your organization as may be requested by us from time to time. Do not divulge your password or account information to any third party. You are entirely responsible for all activities that occur on or through your Account(s) and Password(s), and you agree to notify us immediately about any unauthorized use of accounts or any breach of security. You agree that we and our affiliates shall not be responsible for any losses incurred in connection with any misuse of or failure to secure Passwords, nor shall they have any responsibility whatsoever for your failure to comply with this Section. We reserve the right to require you to periodically change your Password. If you obtain an Account, you agree: I) That you are and shall be responsible for maintaining the confidentiality and security of your Account and Password, and for restricting access to your computer and your Password; ii) Not to transfer, lease, assign, or sublicense any Password without our prior written consent; and iii) Not to circumvent the password restrictions on any FASTSIGNS SITE, nor allow others to do so on your behalf. CUSTOMER CONTENT You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Graphic21 & Sign, are entirely responsible for all Content that you use from GTEKMedia, Inc. Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (I) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of GtekMedia, Inc. or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Graphic21 & Sign be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You acknowledge that Graphic21 & Sign does not pre-screen Content, but that Graphic21 & Sign and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Graphic21 & Sign may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Graphic21 & Sign, its users and the public. GOVERNING LAW GTEKMedia, Inc. is based in Los Angeles, California and all transactions take place on Graphic21 & Sign's servers located in Los Angeles, CA. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Los Angeles, CA. You agree to submit to the jurisdiction of Los Angeles, CA courts and agree that venue in these courts is proper in any such legal action or proceeding. TRANSFER OF TITLE You understand the shipping terms are FOB shipping point, which means ownership transfers once we deliver any sign products to Graphic21 & Sign's shipping carrier. INDEMINITY You agree that you shall indemnify and defend Graphic21 & Sign and all parties from whom Graphic21 & Sign has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (I) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products. ORDER APPROVAL Please review your order prior to submitting. Customer is fully responsible for final proof and layout approval prior to the printing process. Graphic21 & Sign is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, and Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files. INDEMNITY By submitting the above document to Graphic21 & Sign "I agree to the following terms". I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS All artwork or designs and images must be provided in CMYK format. Graphic21 & Sign is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Graphic21 & Sign is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Graphic21 & Sign is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output. COLOR PROOFING & MATCHING Graphic21 & Sign is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show transparency and over print issues neither do they show color change from RGB to CMYK. Application of UV Coating may effect or change the appearance of the printed colors. Graphic21 & Sign is not liable for the final color appearance of a UV product/s. ORDER CANCELLATION Graphic21 & Sign will be happy to help you cancel your order prior to Approval. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Please allow up to 10 business days for the monies to be credited to your account. Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services. Graphic21 & Sign is not responsible for any duplicated orders that are placed on our web site due to the customer mistake. All cancellations must be completed through the website from your Pending Orders. If you do not see the button for cancellation, the job has gone into production and cannot be cancelled. RE-ORDERS Graphic21 & Sign is hereby notifying customers that due to system requirements all electronic files for job orders will not be kept in our system for more than 30 days after order date. Due to this limitation we no longer accept re-orders of previously printed jobs. All files need to be re-submitted every time an order is placed. We apologize for any inconvenience this may cause. If you have any questions please contact our customer service department. ORDER SHIPPING AND DELIVERY Graphic21 & Sign will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Graphic21 & Sign be liable for any consequential or damages resulting from any delay in shipment or delivery. All Graphic21 & Sign customers agree not to hold Graphic21 & Sign liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Graphic21 & Sign 's direct control. Graphic21 & Sign shipment and delivery dates are calculated based upon estimates provided by our suppliers. Graphic21 & Sign will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Graphic21 & Sign can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes. SHIPPING ERRORS & LOST PACKAGES Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Graphic21 & Sign is not responsible for 3rd party shipping errors, omissions or damaged shipments. RMA POLICY (Return Merchandise Authorization): Graphic21 & Sign guarantees prints will not be defective in accordance with industry standards. If a print is found to be defective, then you may contact Graphic21 & Sign for a reprint or other compensation. Graphic21 & Sign must be contacted IN WRITING via online support system within 1 business day of receiving your order. If product is deemed defective, one of the following resolutions will be offered: 1) Graphic21 & Sign will reprint with the rush production. 2) Graphic21 & Sign will authorize a Return Merchandise Authorization (RMA) number for you. A Quality Assurance representative will contact you within 24-48 hours of your initial query to help issue your RMA number. Contact with the representative must be established within 5 business days to verify the request. Graphic21 & Sign must receive the package within 15 calendar days after RMA number is issued. Compensation will be processed only after a RMA number has been issued and the entire product has been returned to Graphic21 & Sign then the refund transaction will take place within 10 business days. Samples of the defective merchandise must be required prior to any resolution. CUSTOMER SUPPLIED INCORRECT ADDRESS When a package is not delivered due to an error made by the customer in submitting the proper shipping address,4over, Inc. Graphic21 & Sign will reship the package with corrected address and charge an additional shipping fee for the shipment. * We reserve the right to refuse service without disclosing a reason. * Prices are subject to change without prior notice. INSTALLATION Graphic21 & Sign is not liable for any installation job done. All installation jobs are done through our vendors with proper permit approved by the city doing business. All permit drawing are to be completed prior to any installation.
:: Privacy Notice ::::
* This website www.e4sign.com is a property of GTEKMedia, Inc. dba Graphic21 & Sign :: PRIVACY NOTICE :::: PLEASE READ OUR PRIVACY NOTICE CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE PRIVACY NOTICE STATED BELOW. IF YOU DO NOT AGREE TO THE PRIVACY NOTICE STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. E4SIGN.COM RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE PRIVACY NOTICE WITHOUT ANY NOTICE. What Personal Information About Customers Does E4sign.com Gather? The information we learn from customers helps us personalize and continually improve your shopping experience at E4sign.com. Here are the types of information we gather. • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses E4sign.com. • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from E4sign.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your communication preferences with E4sign.com. • Information from Other Sources: We might receive information about you from other sources and add it to our account information. What About Cookies? • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of E4sign.com 's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any E4sign.com products and services that require you to Sign in. Does E4sign.com Share the Information It Receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. We never share customer information with any other purposes except our own customer service purposes such as sending product information and promotion event notice, and the following cases. • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that E4sign.com, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. • Protection of E4sign.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Condition of Use and other agreements; or protect the rights, property, or safety of E4sign.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. How Secure Is Information About Me? • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. • We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. What About Third-Party Advertisers and Links to Other Websites? Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection. E4sign.com also displays targeted advertising based on personal information about users. Although E4sign.com does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a targeted advertisement meet the targeting criteria used to display the ad. Which Information Can I Access? E4sign.com gives you access to a broad range of information about your account and your interactions with E4sign.com for the limited purpose of viewing and, in certain cases, updating that information. What Choices Do I Have? • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of E4sign.com. • If you do not want to receive e-mail or other mail from us, please adjust your communication preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of E4sign.com, and it is your responsibility to review them for changes.) • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of E4sign.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any E4sign.com products and services that require you to Sign in. Are Children Allowed to Use E4sign.com? E4sign.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use E4sign.com only with the involvement of a parent or guardian. Does E4sign.com Participate in the Safe Harbor Program? E4sign.com is not a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union at this time. However, we plan to join the program and to have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. in no distant future. Conditions of Use, Notices, and Revisions If you choose to visit E4sign.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at E4sign.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
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